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TERMS & CONDITIONS

Some Key Points

  • Bookings must be made at least two hours before the required pick-up time.
  • You can change, amend or cancel your booking at any time up to two hours before the journey start time.
  • If you need an urgent or emergency service, please telephone us. We will try to help you but can make no guarantee that a driver and vehicle will be available at short notice.
  • A child, regardless of age, counts as one passenger.
  • If you need to transport a wheelchair, please specify this at the time of booking.
  • Your statutory rights are not affected by these terms and conditions.

This website is operated by Ace Private Hire. The terms “we”, “us” and “our” refer to Ace Private Hire.

This document sets out the terms of use for our transportation and related services, the website aceprivatehire.com (“website”), any Ace Private Hire application (“App”), which together are subsequently referred to as “Services”.  The term “you” “your” or the “Client” refers to any user of our Services such as a passenger, customer, visitor, guest, user, registered user or account holder.

By using our Services, you acknowledge and agree to be bound by the following terms and conditions.

Your statutory rights are not affected by these terms and conditions.

 

CONDITIONS OF USE

It is your responsibility to ensure that the Services made available to you, meet your personal requirements.

It is your responsibility to protect the confidentiality of any username and password you use to access our Services.

You warrant that any information you provide to us is true, accurate and complete and that provision of such information to us will not breach any other person’s privacy.

When using our Services, you agree to comply with all applicable laws, rules and regulations and you warrant that you will not use our Services for any fraudulent or unlawful purpose.

You will refrain from doing anything which we reasonably believe to be disreputable or capable of damaging our reputation.

 

BOOKINGS

Bookings must be made at least two hours before the required pick-up time.

If you need an urgent or emergency service, please telephone us.  We will try to help you but can make no guarantee that a driver and vehicle will be available at short notice.

Your booking will be treated as ‘Booking Request’ until you receive a booking confirmation from us.

You can change or amend your booking at any time up to two hours before the journey start time.  Just contact us by email, phone or by using the website contact form. You can also log in and use your private account area.

You must allow sufficient time when booking your vehicle to allow for the check-in times required by, for example, your airline.  Ace Private Hire shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time.

You must book a suitable vehicle size for the number of passengers and luggage.  We cannot guarantee to carry excessive amounts of luggage over and above what the vehicle is designed for.  All luggage is carried entirely at your risk.

Please note that a child, no matter what age, counts as one passenger.

Please check your booking confirmation carefully and inform us promptly of any errors. We shall not be responsible for any delays caused or costs arising from your failure to provide us with correct information.

We are entitled to assume that any person who quotes the correct account number and Client name has authority to make a booking on behalf of the Client.

If you need to transport a wheelchair, please specify this at the time of booking.

The driver will travel by the most appropriate route on the day unless instructed otherwise by the Client, in which case additional charges may apply.  Unless specified at the time of booking, we may not automatically be able to accommodate additional pick-ups or drop-offs, although every effort will be made to meet such requirements. If our driver is asked to wait either at the beginning or during a journey, we reserve the right to charge waiting time at our current standard rate.

We will endeavour to ensure the vehicle(s) arrive at the time and place requested.  We cannot, however, accept responsibility for delays caused by circumstances beyond our control, such as mechanical failure, traffic jams, traffic accidents or extreme weather conditions. Nor do we accept responsibility for any consequential loss.

You agree to treat our drivers and staff, or drivers introduced to you through Ace Private Hire with respect and not to cause damage to their vehicles or to engage in any unlawful, threatening, harassing, abusive behaviour or activity whilst using their vehicles or any of our Services.

Ace Private Hire may in its absolute discretion, without liability and without giving reasons refuse Services to anyone for any reason at any time. We also reserve the right to refuse entry to our vehicles to anyone who is thought to be under the influence of alcohol or drugs and/or whose behaviour poses a threat to the safety of the driver, the vehicle or other passengers within the vehicle. We further reserve the right to terminate any journey due to unreasonable or improper behaviour by any passenger.  If special cleaning of any vehicle is required because it has been left in an unreasonable state by a passenger/client, we reserve the right to charge the cost of cleaning to the Client.

We reserve the right to substitute any vehicle or chauffeur/driver.  If this becomes necessary, without obligation, we will notify you in advance.

 

CANCELLATIONS & REFUNDS

If you need to cancel your booking, please contact us as soon as possible.

You have the right to cancel your booking up to two hours before journey commencement, without giving any reason. Just notify us in advance by email, phone, or by using the website contact form. You can also log in and use your private account area.

If you have paid in advance, we will refund your payment within 10 days.

If a booking is cancelled within two hours of the requested pick-up time, we reserve the right to make a full charge for the journey. If, however, the pick-up location necessitates the car being dispatched more than two hours before the pick-up time, we also reserve the right to make a full charge for the journey.

Our booking cancellation policy reflects that we will reserve the availability of the vehicle for you and subsequently refuse all other bookings for that vehicle at that time and date of your booked journey.

 

PAYMENT & CHARGES

Unless otherwise stated all prices are inclusive of any sales or value-added taxes that may apply.

You agree to make payment in full for any journey you take and/or in respect of using any of our Services to which you have previously requested or booked, and we have subsequently confirmed and completed.

Ace Private Hire may amend the quotation if there is any material change to the original itinerary, the number of passengers or the type or size of vehicle required.

If you do not appear and make contact with our driver at the booked time and the designated pick-up point, we reserve the right to make a full charge for the journey.

We reserve the right to make a full charge and not issue any refunds, if after our vehicle arrives, it transpires the booking was made for the wrong date, wrong time, wrong location and/or other incorrect or misleading information, or if, for any reason whatsoever, the passenger leaves the pickup point without informing us.

 

JURISDICTION & MISCELLANEOUS

This Agreement shall be construed in accordance with UK law and you and Ace Private Hire each agree to submit to the exclusive jurisdiction of the UK Courts in respect of any dispute or claim arising out of or in connection with this Agreement.

You agree to compensate and defend us fully against any claims or legal proceedings brought against us by any other person as a result of your breach of these Terms & Conditions.

In accordance with UK law, smoking is not permitted in our vehicles.

Ace Private Hire reserve the right to change these terms and conditions and or prices at any time.   All existing bookings will remain at the rate quoted at the time of booking.

 

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